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Our top priority is the safety of our guests and staff. 

Here you’ll find all the details about our new protocols and what we’re doing to ensure you have a great (and safe) stay.

Enhanced Protocols for a Safe Stay
Protocols

Check in from anywhere...  

No contact.  No lines.

One of the upgrades we're adding is the option for you to check in before arrival from your phone.  

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In the pre-arrival check-in you can:

 - Scan your own ID/passport

 - Sign all required forms

 - Pay without cash or using your physical card

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And you'll have the option to pre-purchase tours, upgrades, breakfast, and more, so the only thing to do upon arrival is receive your disinfected key and bracelet.

Man Checking his Phone
Check-in
Rooms
Common ares
food & drinks
Staff
FAQ
  • What is the current status of COVID-19 in Cartagena?
    As of Aug 11, Cartagena is still under isolation but cases are decreasing and the outlook is positive. Currently travel is not permitted without permission and the airport remains closed. International flights are still scheduled to resume with limited operations on Sept 1. Please note that changes are implemented daily by both the national and local governments, so be sure to check prior to planning your trip. Let us know if you aren't able to find the current status and we can help you out. The national government has an app with lots of info (CoronApp) which they are recommending tourists download as well. The local government posts all info on social media, look for Alcaldia de Cartagena.
  • Is Cartagena safe?
    Yes! For the most part, citizens are compliant with isolation guidelines even though they are some of the strictest in the country. Overall, the situation has been handled well and everyone is looking forward to a return to the new normal very soon.
  • Is the hostel open?
    Yes, but currently very restricted. Please contact us if you need a reservation for today or tomorrow. We are programming staff only as needed.
  • Do I have to wear a mask at the hostel?
    Yes. Masks are required by everyone in common areas (staff and guests). The only exception is for eating/drinking or swimming during which social distancing must be maintained.
  • What happens when I arrive to Wonderland?
    At the door, you'll find mats to disinfect your shoes and hand sanitizer. You will have your temperature taken and you'll need to fill out the short health declaration (digital version you can complete on your phone in less than 1 minute). From there, you can check in at reception or just pick up your key if you already checked in online.
  • What happens if I (or someone else) doesn't want to follow the biosecurity protocols?
    We're going to be strict on this. There are no exceptions because 1 person being irresponsible can create an unsafe environment for everyone else. We all have to work together to get back to a new normal. "All guests must comply with biosecurity protocols including wearing a face mask at all times in common area. Upon arrival to the property your temperature will be taken and you may be asked about current symptoms. Any guest who refuses to comply with protocols will have their reservation cancelled, be asked to leave the property immediately, and no refund will be given. We protect the rights of other guests to be in a safe environment."

© 2020 by GB Collection Hotels

Wonderland Cartagena

Cra 8A #67-10, Crespo

Cartagena, Colombia

RNT 53984

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